Shipping & Pickup Policy

Shipping & Pickup

We offer both Australia-wide shipping and local pickup options.

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Processing Times

All orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed the next business day.

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Shipping Rates & Delivery Times

We offer standard and express shipping options:

• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days

Shipping costs are calculated at checkout based on your location.

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Shipping Locations

We currently ship Australia-wide only.

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Local Pickup (Melbourne)

Local pickup is available at:

📍 DemoPadel, Brunswick

• Pickup is free of charge
• You will receive a notification when your order is ready
• Please wait for confirmation before arriving to collect your order

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Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

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Delays

While we aim to deliver within the estimated timeframes, delays may occur due to courier issues.
DemoPadel is not responsible for delays once the order has been dispatched.

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Incorrect Addresses

Please ensure your shipping details are correct at checkout.
DemoPadel is not responsible for orders shipped to incorrect addresses provided by the customer.

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Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us within 5 days of delivery at:

📧 sales@demopadel.au

We will work with the courier to resolve the issue as quickly as possible.

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Authority to Leave

Orders may be left at your address if no one is present, unless otherwise specified at checkout.

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Demo & Ex-Demo Rackets

Ex-demo (used) rackets are shipped in excellent condition but may show minor signs of wear.
All ex-demo sales are final unless faulty.